We're here to help.
Animalis is a real-world nature game: photograph the animals you find to capture them, then train, evolve, and battle your team. If something isn't working or you have a question, the answers below cover the most common topics — and you can always email us directly.
For any question, bug report, or account request, email support@playanimalis.com and we'll get back to you as soon as we can.
Open the in-app camera and take a clear photo of the animal. Animalis identifies the real species and adds it to your encyclopedia. The closer and clearer the shot, the better the chance of a successful identification.
Make sure the animal is clearly in frame, well lit, and fills a good portion of the photo. Animalis can identify pets, livestock, and zoo animals, but only genuinely wild animals can be captured and added to your team — so wild wildlife works best. Photos of people, or photos of pictures, may not be recognised. Try again with a clearer shot.
Animalis needs location access to work. Check that location permission is enabled for Animalis in your device settings and that you have a data connection.
Visit a real-world place of worship (church, temple, or mosque) to heal your team for free at a Health Centre. Visit a real supermarket to find a Shop where you can stock up on Nets, Potions, and Revives.
Animalis is a one-time purchase, so re-downloading it on the same App Store or Google Play account you bought it with is always free. Your game progress is stored on our servers, and reinstalling on the same phone picks it straight back up. To make sure it also survives a lost, broken, or new phone, link your Apple or Google account in Settings → Account — then signing in on any device restores everything: your animals, items, Leaves, badges, and held gyms. If you've lost access to an account, email us at support@playanimalis.com.
Email support@playanimalis.com to request deletion. See our Privacy Policy for details on what we store and how deletion works.
Read how we handle your data in our Privacy Policy.